Returns

Exchanges

We do not accept exchanges at this time. If you want to modify your order, please return your original order and place a new order.

Returns /Refunds

Eligible merchandise purchased online at KestrelBags.com may be returned within 14 days of when it’s received. Merchandise must be unused, undamaged, and have all original tags.

  • Only merchandise purchased at KestrelBags.com may be returned by mail
  • We do not accept returns for merchandise purchased at other retailers

Your order will include FREE return-shipping label. Please securely pack your merchandise (in the original box, if possible, making sure to remove all previous labels), affix the return label to the outside of the package and drop off at any FedEx location.

Once we receive your return:

  • Returns are processed within 7-10 business days of being received
  • Refunds will be made in the form of the original payment
  • Please note it may take 1-2 billing cycles for the credit to be credited to your original payment method

Items marked "Final Sale" cannot be returned.

Order Cancellations or Modifications

Orders may be cancelled any time before item(s) have shipped. Once your order is processed and shipped, no changes can be made. If you wish to cancel your order, please contact us immediately at info@kestrelbags.com with your order number and we will do our best to cancel before your order ships.

If you want to modify your order after it has shipped, please return your original order and place a new order.